# Privacy Policy for Bespoke Sussex Roofing
Effective Date: August 27, 2025
Last Updated: August 2026
## 1. Introduction & Data Controller Information
Bespoke Sussex Roofing is a trading style of Bespoke Roofing & Renovations Ltd ("we," "us," or "our"), a company registered in England and Wales. We are committed to protecting your privacy and ensuring your personal data is handled securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
*Data Controller:** Bespoke Roofing & Renovations Ltd (t/a Bespoke Sussex Roofing)
*Registered Address:** 1A Borough Street, Brighton, East Sussex, BN1 3BG
*Email:** cameron@bespoke-roofing.com
*Telephone:** 01273 447495
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## 2. Information We Collect
We may collect, store, and process the following types of personal information when you contact us, request a quote, or use our website:
*Contact Information:** Name, property address, billing address, telephone number, and email address.
*Project & Property Information:** Photos/videos of your roof (including drone survey data), property specifications, and details of required repairs or installations.
*Communications:** Records of emails, phone calls, WhatsApp messages, or contact form submissions.
*Technical Data:** IP addresses, browser types, and usage data collected via cookies when you visit https://bespokesussexroofing.com/.
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## 3. Lawful Basis and How We Use Your Data
Under UK GDPR, we only process your personal data when we have a legal reason to do so:
1. Contractual Necessity: To provide roofing quotations, conduct site/drone inspections, manage scaffolding access, and fulfill completed roofing works.
2. Legitimate Interests: To maintain business records, follow up on quotes, improve our services, and manage customer communications.
3. Legal Obligation: To issue tax invoices, maintain accounting records, and comply with building control regulations or insurance mandates.
4. Consent: Where you have explicitly opted in to receive marketing communications or accepted website analytics cookies.
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## 4. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary for delivering our services:
*In-House & Subcontracted Teams:** Scaffolding operatives, project managers, or specialist roofers involved in your project.
*IT & Cloud Providers:** Secure email hosts, software tools used for site management, and invoice processing.
*Legal & Regulatory Authorities:** Law enforcement, insurers, or building control bodies if legally required.
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## 5. Data Retention & Security
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and guarantee reporting requirements (e.g., structural work warranties). We implement appropriate physical and electronic security measures to safeguard your data against loss or unauthorized access.
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## 6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
*Right of Access:** Request a copy of the personal data we hold about you (Subject Access Request).
*Right to Rectification:** Request correction of inaccurate or incomplete data.
*Right to Erasure:** Request deletion of your personal data where there is no legal reason for us to keep it.
*Right to Restrict or Object:** Object to or restrict processing based on legitimate interests.
*Right to Withdraw Consent:** Withdraw consent for marketing at any time.
To exercise any of these rights, please contact us at cameron@bespoke-roofing.com.
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## 7. Cookies and Analytics
Our website uses essential cookies for site functionality, as well as performance cookies to understand visitor navigation. You can manage or block cookies through your web browser settings at any time.
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## 8. Complaints & Supervisory Authority
If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
*Website:** [https://ico.org.uk/](https://ico.org.uk/)
*Helpline:** 0303 123 1113
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## 9. Contact Us
For any questions regarding this Privacy Policy or your data rights:
Bespoke Sussex Roofing
1A Borough Street,
Brighton, East Sussex,
BN1 3BG
*Telephone:** 01273 447495
*Email:** cameron@bespoke-roofing.com